Delivery & Returns
1. Where do you deliver?
Anywhere you like! Our gift boxes are the perfect little package to remind your friends living overseas of the sweet tastes of home or as Christmas presents for family all over the world. They also make the best gifts for any occasion right here in Australia.
We ship both locally and internationally so nobody has to miss out! Just be aware that we are unable to drop your package off to a PO box, so you’ll have to enter a full address when filling in yours or your recipients details when paying.
2. What delivery company do you use?
We use Sendle (Link to: https://www.sendle.com/) to deliver all of our hand picked packages right to your doorstep. They’re cheap, reliable and most importantly, a registered B-Corp business that even carbon offset 100% of their deliveries! Now that’s a company we love to work with.
3. Can I get a gift sent directly to the recipient?
Of course! Simply add in the recipients details in the delivery section and we’ll drop your gift right to their doorstep with a smile. If you’re lucky, the postman might even sing Happy Birthday… but there’s no guarantee.
4. Can I return a product?
Because our products are packed full with food and beverages, we unfortunately cannot offer returns. However we wholly understand that sometimes things can go wrong. So in the instance your package arrives broken (although we promise to try our best to make sure this never happens), or there is an issue with the product itself, we’d be happy to help resolve the issue. Just drop us an email (Email Link: info@prettygreen.com.au).
5. Can I change one of the products in the gift box I order?
Whilst we’d love for you to be able to mix and match our products, at the moment we cannot offer alternatives in our gift boxes. That being said, we know that some people may have allergies and other important requests. Therefore, if you send us an email, we will try and make your foodie dreams come true!
6. Can I change one of the products in the gift box I order?
No problem! We love it when we can bypass the emissions (and waiting time) of delivery. We are based on the Sydney’s sunny Northern Beaches, so just give us a call or email if you want to drop by, we’d love to see you!
7. How does my food order stay fresh?
We do our utmost to maintain the freshness of our products and ship them according to their individual needs. We use ice packs and insulation on hot days, however there are occasions on which we cannot ship products such as chocolate because it is simply too hot - this is usually when the temperature is higher than 32 degrees. A big melted chocolate mess doesn’t make anyone happy, so we try to ensure the quality is right for you.
8. Why have I got a different product in my gift box?
Sometimes, we’re not perfect and on rare occasions, may run out of some products, especially if it happens to be a popular limited edition. Therefore, we might have no other option than to replace the item in your gift box. But don’t worry, we’ll hand pick something very similar and just as yummy (if not yummier!).
