Shipping & Delivery

Where do you deliver?

Almost anywhere! Our gift boxes are the perfect little package to remind your friends living overseas of the sweet tastes of home or as Christmas presents for family all over the world. They also make the best gifts for any occasion right here in Australia.

We ship both locally and internationally so nobody has to miss out! Just be aware that we are unable to drop your package off to a PO box, so you’ll have to enter a full address when filling in yours or your recipients details when paying.

Please be aware that sometimes it may not be possible to deliver to rural locations. If you do find yourself in this slightly sticky situation, we'd be happy to chat directly to find an alternative way to get your hands on our delicious goods.

How much is shipping?

Shipping rates are calculated when you check out online and are based on the size of your package as well as your location. See our shipping rates below.


Delivery Time 

Shipping Rate


Same or next Business Day

From $5.95

Melbourne, Adelaide, Perth, Brisbane

1-2 Business Days

From $5.95

Rest of Australia

2-7 Business Days, depending on how remotely you live.

From $7.50

New Zealand

4-6 Working Days

From $12.95


6-13 Working Days

From $12.95

What delivery company do you use?

We use Sendle to deliver all of our hand picked packages right to your doorstep. They’re cheap, reliable and most importantly, a registered B-Corp business that even carbon offset 100% of their deliveries! Now that’s a company we love to work with.

Can I get a gift sent directly to the recipient?

Of course! Simply add in the recipients details in the delivery section and we’ll drop your gift right to their doorstep with a smile. If you’re lucky, the postman might even sing Happy Birthday… but there’s no guarantee. 

Can I return a product?

Because our products are packed full with food and beverages, we unfortunately cannot offer returns. However we wholly understand that sometimes things can go wrong. So in the instance your package arrives broken (although we promise to try our best to make sure this never happens), or there is an issue with the product itself, we’d be happy to help resolve the issue. Just drop us an email at info@prettygreen.com.au.

Can I change one of the products in the gift box I order?

Whilst we’d love for you to be able to mix and match our products, at the moment we cannot offer alternatives in our gift boxes. That being said, we know that some people may have allergies and other important requests. Therefore, if you send us an email, we will try and make your foodie dreams come true!

Why have I got a different product in my gift box?

Sometimes, we’re not perfect and on rare occasions, may run out of some products, especially if it happens to be a popular limited edition. Therefore, we might have no other option than to replace the item in your gift box. But don’t worry, we’ll hand pick something very similar and just as yummy (if not yummier!).

I live close by, can I pick up my order?

No problem! We love it when we can bypass the emissions (and waiting time) of delivery. We are based on the Sydney’s sunny Northern Beaches, so just give us a call or email if you want to drop by, we’d love to see you!

How does my food order stay fresh?

We do our utmost to maintain the freshness of our products and ship them according to their individual needs. We use ice packs and insulation on hot days, however there are occasions on which we cannot ship products such as chocolate because it is simply too hot - this is usually when the temperature is higher than 32 degrees. A big melted chocolate mess doesn’t make anyone happy, so we try to ensure the quality is right for you. 

Account Enquiries

What is my account for?

On your account you can keep track of previous purchases, just in case you’ve thrown out the packaging in haste and want to reorder. 

We also have your details to hand to save you the trouble of entering that drib drab every time, and you can also track your order so you know when to be home to receive your package. Because we don’t believe that having to collect your mail from the post office is a valuable use of your precious time.

Last but by no means least, when you add a special date you need to remember into our system, we’ll send you a nudge when the time comes, so you can browse your options and get your gift sent out hassle free and more importantly on time. All you have to do is wait for that excited phone call you’ll get when it arrives on their doorstep. 

How do I sign up for a Pretty Green account?

It’s easy peasy lemon squeezy! Head over to the sign up page and enter just a few short details and voila. You’re set up to get those taste buds in action. 

What’s the difference between a Business Account and Personal Account?

If you’re just looking to buy gifts for friends and family, or order some delectable produce for yourself (which we highly encourage), you’ll just need a personal account. Just skip the business name option when signing up.

Business accounts are designed specifically for businesses who are like goldfish when it comes to remembering client birthdays and such. Forgetful, that is. We’ll help you remember by sending you a quick nudge when it’s time to order.

Our business account also offers office catering. So whether you’re restocking your office kitchen with tea, coffee and snacks, or you need some drool-worthy (and client-impressing) food and drink for a meeting, we’ve got you covered. Just shoot over an email and we will happily personalise a package just for you. 

Can I cancel my account?

We’re pretty sure your taste buds would be sad to see the back of us! But we understand.. you can’t have it all! To do so, just drop us an email at info@prettygreen.com.au


Where are you located?

We’re lucky to be based on the sunny Northern Beaches of Sydney were we’re full to the brim with artisan, small-batch products to try out. Not to mention farmers markets galore. 

Do you offer any promotions or discounts?

Rarely do we offer discounts for everyone to get their hands on, because we think our products are worth every penny you spend. Plus, when you buy our products, you’re helping small businesses across Australia thrive!

When we’re feeling extra happy (mostly when the sun is shining), we offer exclusive discounts to those who are signed up to our emails or have an account. Jealous? Sign up here

I’m vegan/gluten-free/have allergies, are your products suitable?

We pride ourselves on being a fine food store for everyone. And we mean it. Jump over to our Dietary page to see what delicious products are suitable for you. 

I want to send a gift but I can’t choose! Do you do gift cards?

At the moment, we unfortunately do not offer gift cards. But watch this space, we’re working hard behind the scenes to make it happen!

In the meantime, if you’re clueless about the gift you’d like to send, we’re always here to lend a helping hand. Drop us an email or contact us on our social media platforms and together we can find the perfect gift for someone who deserves it!

Pretty Green & The Environment

What are you doing for the environment?

Aside from using fully recyclable and reusable packaging, all of our deliveries are 100% carbon neutral, meaning that you don’t have to feel guilty about ordering your favourite yummy products every week. 

We’re always working towards being more eco friendly and will continue on our environmental journey with you by our side, as well as keeping you updated on our progress. 

What packaging do you use?

When it comes to packaging, we follow the ‘reduce, reuse, recycle’ motto. You can pop the excess packaging straight in the recycling bin, compost it in your garden or even save it to send your own parcels. Hold onto our little cotton bags, though. They’ll come in handy for holding your produce at the farmers market and storing.. well.. everything.